Payment Policy
Payment Methods
At The Manuscript, we strive to provide secure and convenient payment options for our valued customers. We accept the following payment methods:
- PayPal: Our primary payment processor, offering secure transactions and buyer protection
- Credit/Debit Cards: Through our secure PayPal gateway (no PayPal account required)
- Bank Transfer: Available for substantial purchases (please contact us directly)
- Wire Transfer: For international transactions (additional fees may apply)
PayPal Payments
When completing your purchase through PayPal, you will be redirected to PayPal's secure payment page where you can:
- Log in to your existing PayPal account
- Create a new PayPal account
- Pay with your credit/debit card without creating a PayPal account
Important Note: Your order will be shipped to the address registered with your PayPal account. Please ensure this address is current and correct before completing your purchase.
Security Measures
The Manuscript implements robust security measures to protect your payment information:
- SSL encryption for all transactions
- PCI DSS compliant payment processing
- Secure payment gateway integration
- Regular security audits and updates
- No storage of sensitive payment information on our servers
Currency and Pricing
All prices on our website are listed in Canadian Dollars (CAD). For international customers, PayPal will automatically convert the purchase amount to your local currency at current exchange rates.
Please note:
- Exchange rates are determined by PayPal at the time of purchase
- Your card issuer may apply additional foreign transaction fees
- Prices include applicable Canadian sales tax (GST/HST)
Payment Verification
For high-value transactions, we may implement additional verification steps:
- Identity verification
- Address confirmation
- Payment source validation
- Direct communication with the buyer
These measures help ensure the security of both buyers and sellers in rare book transactions.
Order Processing
Your order will be processed according to the following timeline:
- Order confirmation sent immediately after successful payment
- Payment verification completed within 1 business day
- Order processing begins after payment clearance
- Shipping arranged within 2-3 business days
Payment Issues
If you encounter any payment-related issues, please contact our customer service team:
- Email: ask@the-manuscript.com
- Phone: +1 (613) 842-3981
- Address: 320 Richard Cir, Ottawa, ON K1L 6W2, Canada
Our team is available during business hours to assist with any payment concerns or questions.
Invoicing
For every purchase, you will receive:
- Immediate payment confirmation email
- Detailed digital invoice
- Transaction receipt
- Shipping confirmation with tracking information
Policy Updates
The Manuscript reserves the right to modify this payment policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our services after such modifications constitutes acceptance of the updated policy.