Privacy Policy

Last updated: April 16, 2025

This Privacy Policy describes how The Manuscript ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website (the-manuscript.com) or make purchases from our store.

Information We Collect

When you visit our website or make a purchase, we may collect certain information about you, including:

  • Personal identification information (name, email address, phone number, postal address)
  • Payment information (processed securely through our payment providers)
  • Order history and preferences
  • Communication history with our team
  • Device and browser information
  • Website usage data

How We Use Your Information

We use the collected information for the following purposes:

  • Processing and fulfilling your orders
  • Communicating with you about your purchases
  • Sending newsletters and promotional materials (with your consent)
  • Improving our website and services
  • Protecting against fraud and unauthorized transactions
  • Complying with legal obligations

Information Sharing

We may share your personal information with:

  • Payment processors and shipping providers to fulfill your orders
  • Service providers who assist in our operations
  • Law enforcement when required by law

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We strive to protect your personal information but cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Withdraw consent where processing is based on consent

Cookies

We use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more information, please visit our Cookie Policy page.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect or maintain information from persons under 13 years of age.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Email: ask@the-manuscript.com
  • Phone: +1 (613) 842-3981
  • Address: 320 Richard Cir, Ottawa, ON K1L 6W2, Canada