Service Policy

Last updated: April 16, 2025

1. Service Overview

At The Manuscript, we are committed to providing exceptional service for all your rare book needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

Email: ask@the-manuscript.com
Phone: +1 (613) 842-3981
Address: 320 Richard Cir, Ottawa, ON K1L 6W2, Canada

2.2 Support Hours

Our customer support team is available:

  • Monday to Friday: 9:00 AM - 6:00 PM EST
  • Saturday: 10:00 AM - 4:00 PM EST
  • Sunday: Closed

3. Book Services

3.1 Available Services

  • Rare book authentication
  • Book restoration and conservation
  • First edition verification
  • Collection appraisal
  • Book finding services
  • Preservation consultation

3.2 Service Timeframes

Standard service timelines:

  • Initial assessment: 1-2 business days
  • Authentication: 5-7 business days
  • Minor restoration: 7-14 business days
  • Major restoration: 21-30 business days
  • Collection appraisal: 10-15 business days

4. Purchase Protection

4.1 Standard Protection

All purchases from The Manuscript include:

  • 30-day satisfaction guarantee
  • Certificate of authenticity
  • Detailed condition report
  • Professional packaging and shipping
  • Insurance coverage during transit

4.2 Extended Protection

Optional extended protection services include:

  • 12-month conservation guarantee
  • Priority handling service
  • Annual condition assessment
  • Preservation consultation
  • Custom storage solutions

5. Specialized Services

5.1 Collection Services

  • Private library curation
  • Collection management
  • Preservation planning
  • Insurance valuation
  • Estate assessment

5.2 Educational Services

  • Book collecting workshops
  • Conservation seminars
  • Authentication training
  • Private consultations
  • Collection development guidance

6. Service Pricing

6.1 Assessment Fees

  • Basic authentication: $150
  • Detailed condition assessment: $250
  • Collection appraisal: Custom quote
  • Expert consultation: $200/hour

6.2 Service Costs

  • Minor restoration: $200-500
  • Major restoration: $500-2,500
  • Custom preservation: Quote based on requirements
  • Collection management: Annual contract basis

7. Quality Assurance

Our commitment to quality includes:

  • Expert assessment of all items
  • Detailed documentation
  • Conservation-grade materials
  • Professional handling procedures
  • Secure storage facilities
  • Regular quality audits

8. Service Requests

8.1 How to Request Service

  1. Contact our team via phone or email
  2. Provide detailed service requirements
  3. Receive preliminary assessment
  4. Schedule consultation if needed
  5. Review and approve service proposal

8.2 Required Information

  • Book title and author
  • Publication details
  • Current condition
  • Service requirements
  • Preferred timeline

9. Service Guarantees

We stand behind our services with:

  • 100% satisfaction guarantee
  • Expert workmanship
  • Conservation-grade materials
  • Secure handling and storage
  • Comprehensive insurance coverage

10. Policy Updates

The Manuscript reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.