Shipping Policy

Shipping Services

At The Manuscript, we understand the importance of safe and secure delivery of your precious literary acquisitions. We offer premium shipping services throughout Canada and international destinations, ensuring your rare books arrive in perfect condition.

Domestic Shipping (Within Canada)

  • Standard Shipping (5-7 business days)
    • Free shipping on orders over CAD 500
    • CAD 15 flat rate for orders under CAD 500
    • Fully insured delivery via Canada Post or FedEx
    • Tracking number provided
  • Express Shipping (2-3 business days)
    • Available for CAD 25
    • Priority handling and expedited delivery
    • Full insurance coverage
    • Real-time tracking updates

International Shipping

We ship worldwide using trusted courier services. International shipping rates are calculated based on:

  • Destination country
  • Package weight and dimensions
  • Shipping method selected
  • Insurance value of the items

International shipping costs will be calculated at checkout. All international orders include tracking and insurance.

Special Handling

All rare books receive special handling treatment:

  • Custom protective packaging designed for rare books
  • Moisture-resistant wrapping
  • Corner protection and reinforcement
  • Shock-absorbing materials
  • Temperature-controlled shipping when necessary

Processing Time

  • Orders are processed Monday through Friday, 9:00 AM - 5:00 PM EST
  • Standard processing time: 1-2 business days
  • Express processing time: Same day for orders placed before 2:00 PM EST
  • Additional time may be required for special handling of extremely rare or delicate items

Tracking Your Order

Once your order ships, you will receive:

  • Shipping confirmation email
  • Tracking number
  • Estimated delivery date
  • Insurance documentation

You can track your order at any time through your account on our website or by contacting our customer service team.

Insurance and Security

All shipments are fully insured against loss or damage. Our insurance coverage includes:

  • Full value coverage for all items
  • Protection against loss, theft, and damage
  • Coverage during transit and delivery
  • Additional insurance options available for high-value items

Contact Information

For any shipping-related inquiries, please contact us:

  • Address: 320 Richard Cir, Ottawa, ON K1L 6W2, Canada
  • Phone: +1 (613) 842-3981
  • Email: ask@the-manuscript.com

Policy Updates

This shipping policy was last updated on April 16, 2025. We reserve the right to modify these policies at any time. Any changes will be posted on this page with an updated revision date.